Mobegí - AI-Powered knowledge assistant transforming internal communication

This initial phase served as a proof of concept, demonstrating Mobegí's potential to revolutionise how companies manage and distribute internal knowledge.

Lastly, creating a user-friendly interface that employees would actually prefer over asking human colleagues required careful consideration.

From the outset, our specialists focused on implementing a Retrieval-Augmented Generation (RAG) system. This approach allowed Mobegí to pull relevant information from the company's knowledge base and generate contextually appropriate responses. The team continuously refined the retrieval and generation processes, balancing accuracy with response speed.

One innovative strategy developed by our team involved a multi-pass anonymization process. This ensured that sensitive information was protected during processing while maintaining the context necessary for accurate responses. The system was designed to anonymize input queries, process them, and then de-anonymize the responses, all in real-time.

Meanwhile, our data engineers tackled the challenge of efficiently indexing and searching the company's documentation. They implemented a sophisticated chunking strategy and explored various embedding techniques to optimise retrieval accuracy. This involved careful consideration of document structure, content relevance, and query patterns.

The UX design team played a crucial role in making Mobegí approachable and easy to use. They integrated the chatbot into the company's existing Slack workspace, allowing employees to interact with Mobegí through a familiar interface. This design choice significantly lowered the adoption barrier and encouraged regular use.

To ensure data security, we developed a robust anonymization pipeline that protected sensitive information without compromising Mobegí's ability to provide relevant answers. This approach allowed the system to handle confidential queries while maintaining strict privacy standards. Our team integrated Mobegí seamlessly into the company's Slack environment, creating a user-friendly interface that employees could access without leaving their primary communication platform.

This integration strategy led to rapid adoption and positive user feedback. We implemented a feedback mechanism that allowed users to rate Mobegí's responses and provide comments. This feature not only helped improve the system over time but also gave the operations team valuable insights into common questions and potential gaps in the company's documentation.

With the success of the initial prototype, we're excited to continue developing Mobegí. Our roadmap includes several ambitious enhancements: We're exploring advanced retrieval techniques, including hypothetical question generation, to further improve Mobegí's ability to understand and answer complex queries. We plan to implement a multi-source document ingestion system, allowing Mobegí to incorporate information from various formats and languages, expanding its knowledge base.

To enhance Mobegí's efficiency, we're investigating verified answer caching strategies that can reduce response times for frequently asked questions while maintaining accuracy. We're developing a sophisticated routing system that can seamlessly escalate complex queries to human experts when necessary, ensuring that employees always receive the best possible support. Stay tuned for updates as we continue to evolve Mobegí into an indispensable knowledge management tool for modern enterprises!